Services We Provide

Operational, administrative, communications, and resource support.

Flexible service options for housing authorities, nonprofit organizations, and housing-focused agencies.

1

Housing Operations Support

Interim operational support services
Housing authority administrative support
Remote operational assistance
Workflow and process improvement
Organizational assessments
Compliance readiness support
Policy and procedure development
Document management systems
Board packet preparation support
Strategic operational planning

2

Occupancy & Leasing Support

Waitlist management
Application intake and processing
Applicant file organization
Eligibility documentation support
Leasing support services
Briefing packet preparation
Leasing and briefing videos
Annual recertification support
Data entry services
Resident correspondence preparation

3

Financial Administrative Support

Accounts payable processing
Accounts receivable processing
Payroll processing support
Tenant account reconciliation
Repayment agreement tracking
Former tenant balance management
Collection loss recovery support
State debt registration assistance
Tax refund offset program assistance
Financial tracking spreadsheets and systems

4

Digital Records Services

Tenant file digitization
Electronic file organization
Secure document indexing
Scanning and archiving services
Digital records conversion
Cloud-based document organization
Audit preparation file review
Records retention organization

5

HR Support Services

Job description development
Performance evaluation templates
Employee handbook support
Staff onboarding systems
Training model development
Supervisor support resources
Corrective action templates
Workplace professionalism training
Customer service training
Staff accountability systems
Team development workshops

6

Policy Development Support

Administrative policy development
Operational procedure manuals
Resident handbook development
Internal process documentation
Compliance support materials
Board governance support
Organizational standards development
Workflow documentation

7

Marketing & Communications

Housing authority website development
Website set up and maintenance services
Branding and identity development
Resident resource brochures
Community outreach materials
Annual report design support
Newsletter development
Presentation and board materials
Social media graphics and content
Informational and training videos
Leasing and orientation videos
Agency communication materials

8

Resident & Community Engagement

Resident resource development
Community partner coordination support
Financial literacy resource identification
Banking resource assistance
Resident information packets
Program outreach materials
Community engagement support
Resident services program development

9

Grant & Development Services

Grant writing assistance
Grant research support
Program proposal development
Fundraising support for nonprofits
Community partnership development
Program narrative development
Supporting documentation preparation

10

Leadership Support Services

New Executive Director support
Executive onboarding resources
Leadership mentoring support
Operational guidance resources
Board communication support
Strategic planning facilitation
Professional resource development

11

Professional Support Communities

Executive Director peer support network
HR professional resource groups
Property management support forums
Social services collaboration groups
Operational resource libraries
Template and publication access
Training webinars and workshops
Professional discussion groups